General Terms of Sale
Seller
TENKUU 天空雑貨店 (Owner: Yuka Keszmárki)
Address
Hungary,Budaörs
Szabadság út337
Contact
Phone: +36 70 683 8574
Email: info@tenkuu-world.com
For inquiries, please use the contact form:
Inquiry form
※ Outside business hours or across time zones, replies may arrive on the next business day or later.
Prices
Prices as displayed on each product page (in Hungarian forint, tax included)
Shipping
Hungary: 1,900 Ft
EU countries: 8,500 Ft
※ We currently do not ship to the United Kingdom, as we are not yet set up to meet UK tax requirements (VAT registration and filing).
Japan: 11,000 Ft
Rest of the world: 12,000 Ft
Shipments outside Hungary may be subject to customs duties and clearance fees.
Payment methods
Credit card / debit card (payments processed by Stripe) — we never collect or store your card details.
Payment timing
At the time of ordering (immediate payment)
Delivery
In-stock items: shipped within 2–3 business days after your order (once payment is complete).
Made-to-order items: each piece is made after your order and shipped within the period stated on its product page (standard: 1 week).
All items are shipped from Hungary with tracking.
※ The category of each product is stated in the "製造 (Production)" section of its product page.
As everything ships from Hungary, delivery times vary by country and region.
Returns, exchanges and cancellations
Please see our Return & Refund Policy:
View the return cancellation policy.
Other
- As all pieces are handmade, no two are identical (slight individual differences exist).
- Import taxes and duties follow the regulations of the destination country and may be borne by the customer.
Disclaimer
- Colors and textures may look different from the actual piece depending on your monitor or device.
- For made-to-order pieces, details such as color and pattern may differ slightly from the sample photos.
- International shipments may incur customs duties and clearance fees, which are borne by the customer.
- This shop operates under Hungarian law and international trade practice.
Governing law
This shop operates in accordance with the laws of Hungary,
and sales to customers in Japan follow the spirit of Japan's Act on Specified Commercial Transactions.